Responsible Gambling Policy

We take responsible gambling seriously at Emojino. Our priority is to help players keep play safe and under control. We provide clear tools, practical limits and prompt support so customers can enjoy the site without harm. If you ever feel your play is becoming a concern, please use the controls on your account or contact our team for immediate help.

Player protection principles

We promote safer gambling through prevention, early intervention and easy access to help. We monitor accounts for patterns that suggest risk and will contact customers to offer support where needed. We respect privacy and handle any interventions sensitively and confidentially.

Activity-control tools

What you can use

You can manage your play with a range of controls in your account settings. These include deposit limits, loss limits, session time reminders and temporary account closures (time-outs). These measures are available to every player and can be adjusted at any time.

How to change them

Limits are quick to set from the Responsible Gambling section of your account. If you prefer, contact support and we will apply or adjust limits for you. Some changes take effect immediately while others may have a short delay to prevent impulsive reversal.

Deposit limits

Deposit limits let you cap how much you add to your account over a day, week or month. Setting a realistic deposit limit helps control spending and keep play within your means. You can increase or decrease limits, subject to any operator delay to ensure safer play.

Loss limits

Loss limits restrict net losses over a chosen period. They are useful if you want to manage how much you can lose in a session or over a longer timeframe. Loss limits work alongside deposit limits to give clearer financial control.

Time limits and breaks

Use session reminders to receive a pop-up after a set playing time, or take an account break for 24 hours, a week or longer. Time-outs are effective if you need a short break; self-exclusion provides a longer-term option.

Self-exclusion

If you need to stop playing entirely, you can self-exclude from the site for a fixed period. During self-exclusion your account will be closed and marketing stopped. Contact support if you need help with the process or wish to discuss longer-term options.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing money to play, neglecting responsibilities, or spending more time online than intended. If you notice these changes in yourself or someone you care for, take action early.

Practical tips for staying in control

Set clear limits before you play, stick to a budget, take regular breaks and avoid gambling when stressed or upset. Treat gambling as entertainment, not a way to make money. Use the account tools and speak to our team if you need support.

Professional help and support organisations

If you need external support, organisations such as GamCare and GambleAware offer confidential advice and treatment options in the UK. For immediate help contact our support team at [email protected] and we will point you towards appropriate services and next steps.